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Terms and Conditions

The use of Our Website and Our Services means that you accept the following Terms and Conditions and Privacy Policy, which are legally binding.


My Mummymade it Ltd is a private limited company registered in England and Wales, number 8119248. Our registered office is My Mummymade it Ltd, c/o First Place Nursery, Falconer Road, Bushey, Hertfordshire, WD23 3AQ. We produce and deliver baby and toddler products which are available for purchase on our Website. These Terms and Conditions are to be entered into between Us and the customer (“You”).

1. My Mummymade it Guarantee

My Mummymade it Ltd provides top quality baby and toddler food. If any unused product fails to please You, please contact us within 24 hours of receipt of your order on 07841 475 613. We will refund the value of the unused product; however, we reserve the right to require the return of any unused product for testing. Please ensure that your claim for damaged goods is with us within 24 hours of receipt of goods.

2. Payment

2.1 We accept payment via MasterCard and Visa Credit and Debit Cards. Deliveries will only be dispatched when we receive full payment of goods.

2.2 If your order includes anything out of stock on the dispatch date, We will contact You by e-mail or telephone and offer an alternative product which is equivalent to your order. If the alternative is not acceptable to you, We will refund the value of the undelivered product(s). Should We be unable to contact You to advise of a shortage of stock, We will send all items which are available and We will automatically reimburse You for the item which was out of stock.

3. Delivery

3.1 After selecting and paying for your goods on the Website, You will be contacted by e-mail within 24 hours to schedule delivery. Please refer to the Website for delivery schedule in your area.

3.2 You may request delivery to be at any address, however, it is your responsibility to ensure that someone is available at the delivery address at all times during the Standard Delivery period. Someone must be available to sign for the goods on delivery. Delivery of the goods will only be attempted once. You are reminded of the perishable nature of the goods and that should You fail to be present for your delivery, We reserve the right to charge You in full for an amount equal to the cost of the perishable items contained in your order and the cost of delivery.

3.3 You acknowledge and agree that the goods are perishable in nature and are required to remain chilled, You will place the goods in a fridge or freezer on delivery.

3.4 We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

3.5 Please note adverse weather conditions or other events outside of Our reasonable control may result in the occasional late or cancelled delivery of your order. We will at all times endeavour to contact You as soon as we are able to, in order to reschedule your delivery time and date. In any event our liability to You will be limited to the price of goods not delivered and the cost of delivery.

4. VAT
Where applicable, VAT will be included in the price of goods. My Mummymade it Ltd VAT registration number is GB137 9267 80.

5. Cancellation of Order

You have the right to cancel any order which You have placed with Us, before 11.00am on the day prior to delivery. This can be done by email or phone and will be acknowledged by one of our staff members. We will refund any payment You have made, but We reserve the right to make a charge of 5% to cover the costs incurred by Us handling your payment/credit.

6. Our Liability

6.1 No liability will be accepted by the Company for any delay in performance of the contract or failure to perform Our obligations with the Customer, if that delay or failure to perform is wholly or partially due, but not limited, to any of the following: Act of God, War, Acts of Terrorism, Fire, Civil Commotion, Restriction by Government or other competent authority, Strike, Riot, Accident, Failure in supplies or to any cause whatsoever beyond our control. In such an event, We reserve the right to cancel or suspend Our Service without incurring any liability to You.

6.2 In any event, and notwithstanding anything contained in these Terms and Conditions (except in the case of fraud), Our liability in contract, tort (including negligence or breach of statutory duty) or otherwise by reason of or in connection with these Terms and Conditions (except in relation to death or personal injury caused to You by Our negligence) shall be limited to the price paid for the goods and the cost of delivery of those goods. Nothing in these Terms and Conditions will restrict any of your statutory rights.

7. Complaints Procedure
Please email Us at sales@mymummymadeit.co.uk giving Us as much information as You can about your complaint. We will endeavour to acknowledge your complaint by the next working day and to resolve your complaint within 5 working days.

8. Customer Support
You may call Us on 07851 475 613 at anytime. We will aim to respond to your call within 24 hours (except weekends/public holidays). Alternatively You may email Us at sales@mymummymadeit.co.uk.

9. Personal Details
We do not and will not pass on any details about You to any person not directly employed by Us, unless required to do so by the law. The exception is when we take steps to confirm security of a debit/credit card transaction.

10. Our Rights

10.1 We reserve the right to:-

10.1.1    change, modify, substitute or remove any item, without prior warning, on the Website.

10.1.2    change Prices, goods and availability of products at anytime.

10.1.3    refuse service to any customer; and

10.1.4    amend these terms and conditions without notice.

10.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance, new facilities or services or repair or for reasons beyond our control. We shall not be liable for any costs which You may incur.

12. General

12.1 These Terms and Conditions constitute to the fullest extent permitted by law the whole of the agreement between You and the Company with regard to the use of the Website and the Service.

12.2 These terms and conditions are governed by the Laws of England. Under English law, we may not accept orders from anyone who is under 18 years of age.

If you have any questions concerning these Terms and Conditions, please contact us by email at sales@mymummymadeit.co.uk or by telephone on 07851 475 613.


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